RETURNS & REFUNDS
Puffs & Petals LTD - puffsandpetals.co.uk
Last updated: 2026

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We want every Puffs & Petals arrangement to arrive exactly as you expected.
If something isn't right - we want to know.

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CANCELLATIONS

Orders may be cancelled by midnight on Tuesday before the scheduled delivery date for a full refund.

Cancellations made within 48 hours of the delivery date cannot be refunded. By this point stems will have been sourced, arrangements built and your order will be in fulfilment.

To cancel an order please contact us at info@puffsandpetals.co.uk as soon as possible.

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DAMAGED ARRANGEMENTS

If your arrangement arrives damaged please contact us within 24 hours of delivery at info@puffsandpetals.co.uk

Please include:

Your order reference
A description of the issue
Photographs of the arrangement as received

We will assess each case individually and at our discretion offer one of the following:

A replacement arrangement at the next available delivery date
A partial refund
A full refund in exceptional circumstances

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PERISHABLE GOODS

Floral arrangements are perishable goods. We are unable to accept returns once an arrangement has been delivered.

If you have concerns about the quality of your arrangement on arrival please contact us immediately. We are unable to consider claims made more than 24 hours after delivery.

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INCORRECT ORDERS

If you receive an arrangement that does not match your order confirmation please contact us within 24 hours at info@puffsandpetals.co.uk

We will arrange a replacement or refund as appropriate.

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REFUND PROCESSING

Approved refunds will be processed within 5 to 10 working days to your original payment method.

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CONTACT

For any returns or refunds queries please contact us at info@puffsandpetals.co.uk